How to whitelist your email

To make sure you receive all of our emails, including performance-related emails, billing information, and more, you may need to whitelist our email domain.


1. Click the cog icon in the top-right corner, and then Settings
2. Click on Filters and then Create a new filter
3. Enter the domain of the email you want to whitelist in the From field “” and “”
4. Click Create filter with this search
5. In the box headed When a message arrives that matches this search select Never send it to spam
6. Click the Create filter button

Yahoo! Mail

1. Mouse over the Settings menu icon and select Settings
2. Click Filters and then Add
3. Enter a Filter Name
4. Enter the domain of the email you want to whitelist in the Sender field “” and “”
5. Select Inbox as the folder to deliver the email to
6. Click Save and then click Save again

Windows Live Hotmail

1. ​Open your mailbox and click “Options” (upper right hand corner).
2. Click the “Junk E-Mail Protection” link.
3. Select the “Safe List” link.
4. Copy and paste “” into the dialog box titled “Type an address or domain”.
5. Click the “Add” button next to the dialog box.

Outlook 2007

1. ​Select Actions > Junk E-mail > Junk E-mail Options from the menu in Outlook.
2. Go to the Safe Senders tab
3. Click Add.
4. Type our domain name “”
5. Click OK.
6. Click OK again.

If you already have a message from the sender you want to add to the safe senders list in your Outlook Inbox (or the Junk E-mail folder), the procedure is even easier:

1. ​Open a message from the sender (or a sender at the domain) you want to add to safe senders.
2. Select Actions > Junk E-mail > Add Sender to Safe Senders List or Add Sender’s Domain to Safe Senders List.

Outlook 2010

1. ​Click the cog icon in the top-right corner and then MORE EMAIL SETTINGS.
2. Select Safe and blocked senders and the Safe senders
3. Add the domain of the email you want to whitelist to the list of Safe senders
4. Return to Safe and Blocked senders and then select Safe Mailing Lists
5. Add our domain name “” to the list of Safe mailing lists

Mac Email

1. ​In the Mac OS X Mail top menu, click Mail > Preferences.
2. ​Click the Rules tab.
3. ​Click Add Rule.
4. Type a name in the Description field, such as “Whitelist:” to identify the new rule.
5. For the conditions, set the first dropdown menu item to any, so that it reads: If any of the following conditions are met.
6. In the next two dropdown menus, select “From” in the first, and Ends with for the second.
7. In the text field following Ends with, enter the domain’s name “” into the field.
8. Click the plus sign next to the last condition to add another domain with the same criteria if you want to whitelist more domains.
9. In the Perform the following actions section, set the three dropdown items to: Move Message, to the mailbox: Inbox (or specify a different target folder of your choosing).
10. Click OK to save the rule.
11. Close the Rules window

Mozilla Thunderbird for PC

1. Click the cog icon in the top-right corner, and then Preferences
2. Click the PRIVACY button
3. Tick the box where it says “Allow remote content in messages”
4. Click EXCEPTIONS button
5. Type in “” in the ‘address of website’ field
6. Click on SAVE CHANGES

If you already have a message from the sender you want to add to the safe senders list in your Outlook Inbox (or the Junk E-mail folder), the procedure is even easier:

1. ​Either highlight the email or open the email
2. ​Click on NOT JUNK button on the upper right corner of the page.

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