Strategies For Growing Your Law Firm While Maintaining Quality Client Service

Jun 2, 2023

Patrick Carver

Hi, I’m Patrick Carver / CEO, Constellation Marketing

I hope you enjoy reading this.
If you want my team to just do your marketing for you, click here.

How to Grow Your Law Firm


Do you want to grow your law firm and still maintain quality client service? This guide will show you some strategies you can implement to take your law firm to the next level. Let’s dive in!


Effective Law Firm Management Strategies


Law firm management refers to overseeing different business elements of a law firm to streamline the workload and maximize profits. Managing a law firm can be challenging, but it’s definitely achievable with the right tools and strategy.

If you want to effectively manage a small law firm, there is plenty of strategies that you can implement. Here are a few management tips every successful law firm follows.

  • Set a focus: It is not imperative to specialize in one practice area, but every law firm must find its focus area and purpose. It will not only set you apart from the others, but it will help you find your ideal clients, define your marketing strategy, and set clear goals.
  • Track your performance: Developing key performance indicators (K.P.I.s) will help you measure your success and keep on the right track. Read on for some examples of K.P.I.s to measure.
  • Track your finances: We’re not talking about keeping an eye on your costs and profits, though this is crucial. A law firm must also develop revenue forecasts and stay up-to-date with trends in the legal industry.
  • Establish Standards: You can’t achieve efficiency without setting standard operating procedures (S.O.P.s). S.O.P.s are detailed instructions on how your staff members should carry out their tasks. Successful S.O.P.s can help you provide quality legal services regularly.


Law Firm Branding Strategies


The legal industry is competitive and full of strong rivals and intelligent consumers. Therefore, your branding should stand out and draw consumers closer. Law firm branding strategy aims at conveying a clear, consistent, and confident representation. Here are some tips to consider when branding your firm.

  • Determine what makes you different from the direct and indirect competition:

Branding helps to market your law practice by setting you apart from competitors. Define and create your unique selling points (U.S.P.s) and find ways to demonstrate them to your clients.

  • Identify your target audience:

Knowing who you want to serve will bring you closer to any goal you’ve set up. You can do that by exploring your current customer base, evaluating your competition, and analyzing your services. Then, focus your marketing efforts on attracting your target audience and tailoring your services to them.

  • Define your brand principles:

Your brand principle will help you hire and retain like-minded legal professionals. Talking about your principles can also attract clients who share and support them.

  • Empower referral network:

Satisfied law firm clients are your best marketers. Word of mouth and referrals will bring in new clients and grow your reputation in your practice area.

Digital Branding

Law firm websites are a great way to portray who you are and what you do. It helps potential clients learn about the firm, its practice areas, and its principles. A website is also one way to establish accountability for your law firm. You can devote a section of your website to outline your commitments.

Social media is also great for establishing a name for yourself and building a digital presence. It provides simpler ways to get in touch with your target audience as a legal professional but also as a person. When used right, the potential is limitless.

Wouldn’t it be great if there was one way to combine all of the above? Well, newsletters. With a law firm newsletter, you’re educating your readers, connecting with them, and reminding them that you’re there to help.


Marketing Strategies for Law Firms


Marketing is a broad term. If you’ve been using referrals, social media, or a website, you’re already doing marketing. Here are more attorney marketing strategies to grow your law firm.

Create Website Content 

Content may not seem like a good marketing strategy at first, but its long-term benefits are worth it. When you’re publishing content on your website, you’re giving free value. Your potential clients can see that, and they will appreciate it. It gets even better when content starts paying off, literally. Incorporating search engine optimization (S.E.O.) and pay-per-click (P.P.C.) ads can bring your ideal clients to your door.

Demonstrate Credibility, Authority, and Capability

Demonstrate authority by showcasing case studies, client feedback, and testimonials on your website’s home page. You can also highlight awards you’ve received for a credibility boost.

Create Video Content

Videos can increase your authenticity and reputation and set you apart. You can use promotional videos to introduce your firm to prospective clients and educational videos to…educate!

Run an SEO Campaign

75% of searchers never go past Google’s first page. An SEO campaign will improve your website’s visibility by getting it to rank higher. It can also increase your click-through rate (C.T.R.) and, ultimately, conversions.

Build a Resources center

Create a resources section on your site where you publish educational articles about your practice area. It will demonstrate your knowledge and experience and build your authority.

Host Engaging Webinars

Webinars are effective for:

  • Educating target audience
  • Reaching out to prospective clients
  • Answering questions
  • Generating leads
  • Improving existing client relationships

If you want to take your marketing game to the next level, consider working with a qualified law firm marketing agency.

Improve Client Communications

Be accessible and responsive to your clients. Customer complaints are generally centered on unresponsiveness and lack of communication.


Law Firm Technology Strategies


Technology is changing the legal profession, and your law firm must take advantage of it. Law management software allows firms to digitize paperwork and keep track of cases. Law office technology can help you:

  • Simplify the client intake process
  • Track lawyers’ billable hours
  • Enhance document management
  • Automate recurring tasks and documents

Technology can minimize labor-intensive business operations through easy-to-use platforms. Law firms can use legal case management systems to enter new cases and update and save existing records in a fully searchable database.

They can also create client communication portals to exchange information with clients quickly and efficiently.


Measure Client Satisfaction


Every law firm must track its performance and measure its success. One way to do it is by setting achievable K.P.I.s, such as:

  • Number of clients: Includes active, gained, and lost clients within a specific time
  • Client satisfaction: Measured through surveys and client reviews
  • Client retention: Determines how long clients use your services after a specific period and how often clients come back for other legal matters.
  • Client lifetime value: Measures the value your legal practice obtains from long-standing client relationships


Grow Your Law Firm with Constellation Marketing


Growing a law firm and keeping your clients happy is not easy. That’s why more than 50 law firms trust us to handle marketing for them.

At Constellation Marketing, we help law firms build a strong online presence and generate more revenue. Ready to 3x your business? Book a free consultation today.

Patrick Carver

Do You Want To
Consistently Generate More Cases?

Got 15 minutes? Let me review your current metrics and provide a forecast of your potential growth based on our client results.

Patrick Carver

Do You Want To
Consistently Generate More High-Value Cases from the Internet?

Our clients average 178 leads per month and we can help you, too!

Rated 5 Stars by Attorneys

Featured On

Share This